4colorprint - Simple Review #1458093915

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You guys have awesome work. Been using your business cards for the last 2 years.

Customer service on the phone really needs work. It should not take 4 days for a quote, and the rep, nicole, does not handle customer issues very well

Reason of review: Poor customer service.

Company wrote 0 public responses to the review from Mar 15, 2016.

Resolved: 4colorprint - Defective Cards - Drop Shipped From China - Refused My Return!

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Resolved
2.8
Details
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Website

Update by user Aug 23, 2015

It took a few days, but I finally called in and talked to someone in management (not the front office).

Turned out the problem was not 4colorprint's fault, but instead the fault of their printing contractor. Also adding to the problem, was our poor design choices where silk was put on top of foil (which is not recommended).

In short, they went above and beyond to resolve the problem.

Issuing a full refund .

Glad I spoke with Brielle. if you have a problem, talk to her first.

Original review posted by user May 01, 2015

What an absolutely pathetic experience. If you shop from these guys make sure to use a credit card which offers buyer protection. For me it has become a Credit Card dispute, as DGI is probably the worst company I have dealt with in 35 years!.

Firstly, don't get tricked by the BBB seal on their website. Taking a closer look you will find that even on the BBB they have numerous complaints, which eventually get resolved since they continue to pay their BBB dues.

Secondly, DGI is not a printing company at all. You wont find this on their website, but they are simply a re-seller of cheap Chinese printed cards. They simply act as a middle man, taking orders, and then having whatever cheap Chinese printer they use create their items.

Here is my nightmare with DGI.

1. Ordered Cards Late March - $155.50 charged.

2. Many emails checking status without any updates

3. They finally respond they had a QC issue and had to reprint the cards.

4. Mid April, cards arrive directly from CHINA via DHL.

5. 60% + of the CARDS ARE DEFECTIVE! They are bent, the printing is off, and majority of cards have scratches.

6. Call DGI, + Email them, they acknowledged cards are messed up by try to shift blame on me, saying it was a problem with my artwork. Funny, since their printer in china was able to get 40% of them correctly. More like they outsourced to sloppy vendor.

7. I asked to return the cards, they said they cannot take them back, but I would have the opportunity to have them Re-Printed by them. After explaining I was not going to give them a 3rd attempt, and calling my credit card to re-affirm my rights, to avoid a dispute AMY at their company asked me to return the cards.

8. I mailed back the cards at my expense (USPS), and emailed them my tracking label letting them know the cards were coming back.

9. Followed up on the refund, instead found out that they 1. Refused my return package, 2. Were not willing to give me a full refund and that now my options were to take a partial refund (so they dont lose money on shipping) or I give them the 3rd chance they wanted to mess up on printing cards again.

10. After another few emails, they finally agreed to take back the cards and issue a full refund. That was suppose to happen today.

11. Called them today to follow up on the refund, they are stating they will not issue it until they have it delivered by UPS. Meaning they would rather me stay home all day, wait for UPS to pick up their garbage, than issue me a refund on cards they produced (defective) and already shipped to them once at my expense.

12. Left package by my door. Hopefully UPS can figure it out. I am moving forward with my Credit Card Dispute.

Total = 4-6 hours wasted, $155 in limbo until Visa corrects their mistake.

The bottom line is this. DGI (and whatever names they operate as, 4colorprint, silkcards) is not an honest business. The are just a middle man which takes ZERO responsibility when their vendors in China mess up. Once they charge your card, if they mess up, they are so desperate to hold your money that they will create a series of loops for you to jump through, rather than issue a refund.

Its sad that companies like this even exist in the US. Hopefully the next potential customer will not make the same mistake as I did, but instead look over reviews before making a purchase.

I highly recommend you find someone else, or if you want garbage prints, then deal with China directly and cut out this middle man.

Frank

Reason of review: Damaged or defective.

I liked: Lower prices than competition.

I didn't like: Garbage they sent me.

Company wrote 0 private or public responses to the review from May 01, 2015.

Scammed by 4colorprint.com

2 comments

http://4colorprint.com tauts having "No Setup Costs. No hidden fees".

They don't charge you for shipping at check out, then AFTER you've looked at the proofs, they hit you with a shipping charge that is marked up over 500%! After I requested a refund, they said post checkout shipping charges are in their terms and conditions (they are not) and they would charge me 20% for automated proof that was sent to me.

How the scam works: advertise transparency then ripoff your customer after already having captured the order. Where did I EVER agree to that ridiculous, over inflated shipping cost?

Monetary Loss: $145.

Company wrote 0 public responses to the review from Jan 16, 2014.

Comments

frankbasti
#978908

This is how DGI seems to work.

1. They take your card / money

2.

They do a poor job.

3. They make it impossible for you to get any kind of relief. I have photographs of my return package they refused!

What company does that? Nothing but a middle man for an offshore printer who cannot do business in the USA.

I should have tested the cards for lead paint!

Anonymous
Henderson, Nevada, United States #774763

I do remember speaking to you through e-mail and it sounds like you misunderstood me. Our website states shipping as 'TBD' To be Determined and nowhere on our website does it say Free Shipping.

We take the weight and your zip code to calculate shipping straight from UPS.com so we have no control over how much shipping is. I stated our 20% cancellation fee is in our terms and conditions, I did not say shipping costs are in our terms and conditions. We feel this post was made out of miscommunication and can guarantee to the public that we are not a scam.

We are sorry you had a bad experience and would like to know what we can do to help you move forward with your transaction. Thank you

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